We try our hardest to design your product to meet your preferences but finished products may vary slightly from the accepted proof or from what is displayed online.
Images that you create with our online design tool are used as a replica for engraving your product. We do use the exact fonts and design images to create your product but sizes, images of materials and placement may vary sightly.
These are normal occurrences with hand crafted items.
- Design Acceptance: Laserfied does not accept any returns or exchanges on personalized items that have been accepted by the customer prior to ordering. Click here to read our “Design Acceptance” Policy. If the customer receives an item in which Laserfied made a mistake, Laserfied will send the correct item at no cost to the customer or issue a full refund if a replacement cannot be sent in time for the event.
- You have 3 days to contact Laserfied in case of a mistake: If you have received an order from Laserfied that is incorrect, you have three (3) days to contact us from the time the product is delivered. Please contact us at email@example.com. Please indicate whether you would like to return or exchange the item. We will not accept any claims after three (3) days. Items cannot be returned or exchanged if you misspelled or made a mistake on your design, so be sure to review your design before you place your order.
- Return Authorization Code: Well will provide to you a Return Authorization (RA) code via email. You must write this code on the outside of the package. If the package does not have a RA code, the package may not be accepted and could be returned to the sender.
- Shipping charges for returns: All shipping charges for the return/exchange of an item that contains a mistake will be paid by Laserfied and the customer will receive a pre-paid shipping label via email. If the item/s in question do not contain a mistake based on the original order the customer will be responsible for any and all shipping charges.
- Time for refund: If the customer chooses to return an item that contains a mistake and Laserfied cannot replace the item, the customer will receive a full refund for the product from Laserfied within ten (10) business days of Laserfied receiving the product.